Last Update 14/01/23.
Terms & Conditions
Customs Charges
If you are ordering goods for delivery outside of the UK, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be borne by you. It is accepted by you that LPP Online has no control over additional charges in relation to customs clearance. LPP Online recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order.
From the 1st of July 2021, all goods for delivery to the EU27 will be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be borne by you. It is accepted by you that LPP Online has no control over additional charges in relation to customs clearance. LPP Online recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order.
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Feel free to contact us for a specific quote for a tracked delivery where duties are paid at our end. You can read more on this page.
Non Delivery
In the event that a despatched item is delayed or assumed lost in transit we cannot offer to replace or refund until:
5 business days after dispatch if the item was sent via 'standard' and 'premium' post within UK.
Outside of the UK, Standard International deliveries are non-refundable as they cannot be insured or tracked. If an order is lost we will do what we can to help.
LPP Online shall have no liability to you unless you notify LPP Online within a total of 30 days of the date on which the goods were despatched to you.
If you notify a problem to LPP Online under this condition, LPP Online's only obligation will be, at its option, to make good any shortage or non-delivery; to replace or repair any goods that are damaged or defective; or to refund to you the amount paid by you for the goods in question to the original method of payment.
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Collection at Events
If you select 'free delivery' to an event and fail to collect the item, you will need to arrange for redelivery at your expense, by contacting us via email. We cannot reimburse you for the item, once it has been delivered to the venue of your choosing.
Return Policy
Should you change your mind about your order, LPP operates a 'no questions asked' returns policy providing you return your book within 21 working days of the delivery of your order. This policy is in accordance with the UK Consumer Contracts Regulations. A full refund will be given for the returned items (including original postage costs), providing they are in their original condition and accompanied by a copy of the delivery note or receipt. Any postage costs incurred when returning your items will be at your own cost.
eBook titles purchased cannot be returned, refunded, or exchanged once downloaded. If you experience technical difficulty in downloading or accessing a title, please contact us for assistance.
Security
The Luna Store checkout process is secured by HTTPS / TLS encryption.
TLS (Transport Layer Security) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and secure. TLS is the industry standard and is used by millions of websites in the protection of their online transactions with their customers.
Additionally, our store only works with payment gateways that offer the highest level of security certification (PCI DSS Level 1), such as PayPal.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access, loss, misuse or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Information relating to electronic transactions entered via this website are protected by encryption technology.
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eGift Card Terms and Conditions
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eGift cards can only be used as full or part payment of goods on the Luna Press Publishing website. No change or refunds will be given where the sales transaction is for an amount less than the balance on the eGift card, but the balance may be applied to future purchases.
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This eGift card cannot be used outside of the Luna Press Publishing website nor can the eGift card and any eGift card balance be exchanged for cash or used as a deposit on a credit agreement.
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The purchase of the eGift card is non refundable.
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If you misplace the email with the eGift card code, simply contact us and we will mail it to you again, provide the eGift card has not yet been used.
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The eGift card is valid for 24 consecutive months from the moment of purchase. At the end of this period, if still unused, the eGift card validity will expire and no further purchases will be possibile using the code. As per point 3, no refund will be given. So make sure to use it, please!
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Luna Press Publishing reserves the right to add or amend these terms and conditions.
Privacy Policy and Lawful basis for processing personal data.
Luna Press Publishing Online recognises privacy of information. All information you give to LPP Online is stored securely and is not accessible to other users. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the General Data Protection Regulation or GDPR, 2018). The person who will deal with the GDPR queries is Francesca T Barbini.
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We collect information for these reasons: to process your order, send you the newsletter, updates and offers (if you have subscribed).
1. Processing and Fulfilling Orders - The Lawful basis for processing is Legitimate Interest: you are requesting a service from us, and to carry this out certain personal information is necessary. Your order history will be stored on Wix as per Inland Revenue guidelines; the order history is also kept if you are enrolled into the Loyal Luna Loyalty Reward programme, so that we can contact you when it's time to redeem a reward.
The type of information we will collect about you, through Wix.com, includes:
your name
address
email address
payment details
This information is required to fulfil orders, give you the best of service, comply with the Inland Revenue requirements and is securely stored through appropriate technical and organisational measures.
If an order is fulfilled through our printer/distributor Ingram Group, we will need to pass on your name, address and phone number.
To ship an order we use national postal services and carriers such as UPS.
The delivery companies, PayPal, Wix and Ingram will store your details securely, as they adhere to the highest security standards and GDPR.
2. Newsletter, Updates and Offers - The Lawful basis for processing is Consent: you have authorised us to keep in touch. We will keep your email address for as long as you choose to remain subscribed to our service.
When you voluntarily subscribe to our newsletter, your email is stored with Wix.com Wix is a professional company which adheres to the highest security standards and GDPR.
We will e-mail you to keep you up to date with the Luna latest news and offers. We will also give you the opportunity to unsubscribe and you may do so at any time, as each email from us carries the "Unsubscribe" link on it. You can also contact us through the 'contact us' form and we will do it for you.​
Wix Collection: We use Wix.com to run our website. Wix.com full privacy policy can be found here.
About Wix:
1. What does Wix collect in order for us to run our business:
Wix receives, collects and stores any information you enter on our website or provide us in any other way. In addition, Wix collects the Internet protocol (IP) address used to connect your computer to the Internet; e-mail address; computer and connection information and purchase history. Wix may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. Wix also collects personally identifiable information (including name, email, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
2. How does Wix collect information we need to run our business:
When you conduct a transaction on our website, as part of the process, Wix collects personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
3. Why does Wix collect information:
We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate the Services;
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To provide our Users with ongoing customer assistance and technical support;
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To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
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To comply with any applicable laws and regulations.
4. How does Wix store, use, share and disclose our site visitors' personal information?
Our business is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Wix may share the information of our visitors, users and their users-of-users with various third parties, including certain service providers, law enforcement officials and application developers. The information may be shared solely in accordance with Wix.com policy.
Wix and certain third party services may use cookies and similar tracking technologies throughout our services.
These technologies are used mostly for stability, security, functionality, performance and advertising purposes.
You may block, opt-out of or otherwise manage such tracking technologies by yourself, through your browser settings or other sources – but please note that this may adversely affect the way you experience our services.
We are committed to securing your personal information, and use various security measures to better protect it.
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5. Cookies
Cookies are small pieces of data stored on a site visitor's browser. LPP Online relies on the use of cookies to process orders. Whilst you do not need to allow your browser to accept cookies in order to browse much of our website, you must have cookies enabled if you wish to shop or register at LPP Online.
A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
Cookies are small pieces of information sent by a web server to a web browser, which allows the server to uniquely identify the browser on each page. Cookies are implemented in every site built by Wix.
Here are the cookies used on Wix (name, lifespan, purpose):
svSession - Permanent - Creates activities and BI
hs - Session - Security
incap_ses_${Proxy-ID}_${Site-ID} - Session - Security
incap_visid_${Proxy-ID}_${Site-ID} - Session - Security
nlbi_{ID} - Persistent cookie - Security
XSRF-TOKEN - Persistent cookie - Security
smSession - Two weeks - Identify logged in site members
6. Google Analytics/Facebook/Twitter
Wix allows the use of Google Analytics and Facebook pixel, which anonymously collect data on how visitors engage with the website. We use this information to compile reports which help us improve our website content. Facebook and Twitter adds-on display our current followers and feed, respectively. All these companies also follow GDPR rules and regulations.
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Links to other Websites
Our website contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy policy applicable to the website in question.
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We will never collect sensitive information about you without your consent.
You can check the information that we hold about you by contacting us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
You can find detailed information about your rights under UK Data Protection legislation on the UK Information Commissioner's website at www.ico.gov.uk.
Changes to this policy:
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Your Rights:
1. You can unsubscribe from our promotional email communications at any time by just clicking the unsubscribe link in any of the email from us, or by contacting us through the website.
2. You have the right to request a copy of personal data we hold about you or to 'be forgotten'. To do this, simply write to us or contact us through the website.